Knowledgebase

Can I upgrade my account at any time?
Of Course you can! You can upgrade from a plan to another any time by paying the difference...

Do you have any hidden charges?
No. Our prices are genuine, the prices you see are the prices you pay

Do you host " adult" web sites, illegal software distribution sites, or collection-of-music sites?
We will not allowed clients to host any web site that in our estimation contains pornographic...

Do you offer custom plans?
Yes, we do offer custom plan. Please email our sales at enquiry@singaporewebhosting.sg for a...

Do you provide data backup services? How often?
Backup Services are done every weekend but clients are also encouraged to backup their files as...

Do you provide SSH/Telnet access?
SSH access is not provided due to server security reasons but can be activated temporary should...

Do you provide Windows2000 /NT /ASP based hosting?
Do you provide Windows2000 /NT based hosting? No. our plans are all Linux based.

Does SingaporeWebHosting.sg offer a money-back guarantee?
All our hosting packages include a 14 days money back guarantee but an admin charge of $10 is...

How do I transfer my domain to SingaporeWebHosting.sg?
To transfer your domain to SingaporeWebHosting.sg you will need to perform the...

How long does it take to get my domain working?
If you ordered a new domain name through us, it will take approximately 24-72 hours before your...

How much do you charge for bandwidth?
If you transfer in excess of your plan's volume limit, you will be charged a fee of SG$3/GB.

I have just signed up, When my account will be active?
For Inter Bank Funds Transfer Payment, your account will be activated within 12 hours after we...

I've registered my domain somewhere else, how can I use it here?
You simply need to change the nameservers on your domain to our DNS server settings. This is done...

Is domain name registration included in my web hosting package?
Domain name registration is available with your hosting package if desired. However, it is not...

Is web hosting service included with the domain registration fee?
No. Web hosting fee is not inclusive of the domain name registration fee.

What happens if I go over my storage quota?
Just drop us an email or support ticket indicating your domain and we will resolve it for you at...

What if my site breaks your Terms of Service?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...

What payment options do you offer?
Currently you can pay by InterBank Funds Transfer (DBS/POSB), Cheque or Paypal. For Singapore...

When I register a domain name who owns it? Is it refundable?
You. All domains are registered in our client's names and you will have the full control over the...

Where are all the servers located ?
Our server are located at Singtel Internet Exchange (STIX) Data Center for Local Server Hosting...

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